Never miss another call automatically routes call to the next available agent. The new SQD (Switching Quick Disconnect) Adapter is RNA (Rep Not Available) enabled, and provides the RNA notification capability for Rockwell and Nortel Systems. The SQD will not replace the E10 Adapter.
The SQD Adapter is for Inbound Call Center agents utilizing a phone system with RNA capability.
The function of RNA is to assure that phone calls are only sent to agents who are available to take calls. When the agent disconnects the SQD Adapter, the circuit is broken, which sends a signal back to the phone system and assures that a call will not be sent to that agent position.
RNA Enabled.* Increases call center productivity and cost-effectiveness by eliminating missed calls!
Dual Headset Port. Provides improved training and supervisory capability by allowing a second headset port to be directly connected to the SQD amplifier.
Optional Kneewell Mount. Optimizes valuable desktop space, provides improved cable management, and reduces replacement costs by deterring theft.
Call ClarityTM Technology. Sets a new standard for superior sound quality–so it’s easy to hear and be heard.
SoundGuard® PlusTM . Delivers automatic sound protection by keeping incoming sound at comfortable hearing levels, shielding users from harmful sound anddata bursts.
Headset Compatible. Connects to all Plantronics H-top (e.g. H351) headsets, eliminating additional equipment costs.
Ease of Use. Provides quick and easy installation, so agents can focus their time answering calls.
Adjustable Volume Control. Adjusts speaking volume.
The SQD is a carbon-type adapter and requires no external power supply or batteries. It is compatible with Plantronics’ H-series tops.