Return Policy - Headset Zone

We at the Headset Zone have a 30 day money back guarantee to ensure customer care quality, and a 60 day return policy on selected items by Plantronics. Now before you send a product back to the Headset Zone you need to secure a return authorization, without it you wonít be able to get the product returned. That being said, if the product is defective or is incompatible with your device, send it back to us in the condition you received and we will return your money (Make sure that you follow step 1 through 4 listed below). The items are shipped the same day by UPS, USPS, DHL and FedEx, if you place the order before 3:00 PM PST.

Please note that our return policies are governed by the procedure listed below. To ensure that your product is returned make sure that you observe these steps, if you have any ambiguities donít be hesitant to contact support with your questions and queries.


Contact Us By Telephone:
We are ready to take your call from 7am - 5pm (Pacific Standard Time).
Simply dial 1-425-608-5300 and one of our friendly sales staff will handle your call.
Contact Us By Fax:
Our fax machines are on 24 hours a day.
If you would like to fax us your order, call 1-800-604-1874

Steps to insure that your return is approved *

Please notice the Return Policies upheld by Headset Zone in our step-by-step procedure listed below. To insure that your return is processed without any discrepancies please observe all of the policies set forth by Headset Zone. Don't hesitate to contact one of our representatives if you have any questions or concerns with Headset Zone's 30-day money back guarantee you never have to feel locked into your purchase. We want to make sure that your headset needs are met and that all items you purchase meet your expectations.


Step 1 - Contact us for a Return Authorization (RA) number
Before you send any product back to Headset Zone you must first secure a return authorization number. You may call our toll free number and explain your situation to one our representatives and they will help assist you with your return or you may email your inquiry to returns@headsetzone.com and a representative will send you your RA number via email. Headset Zone gives you 30 days from the date of purchase to secure a return authorization number. RA numbers will expire after 10 business days.

NOTE!

If the Item has been discontinued or the Manufacturer has abandoned the production then RMA (Return No.) could not be issued

Step 2 - Packaging your product for return
Packaging the product for the return is a big issue, as many people intend to miss out on things. Make sure that you include everything that came with in the original packaging. Failure to do so will get your return request rejected. Also know that you have to pay for the shipping. It is very important that you return your product with all of its original packaging. This includes manuals, cords, plastic bags and packaging ties. Sending your product back with all of its original packaging insures that your return will be completed without problems.Failure to provide all material may cause for your return to be rejected and the product will be sent back to you. Please hold all packaging materials when you receive your order in case the return of your product is necessary.

NOTE!

CUSTOMER HAVE TO PAY SHIPPING TO RETURN THE ITEM BACK TO WAREHOUSE
Contact us at: (425) 608-5300 | returns@headsetzone.com



Step 3 - Attach and send proper information
With the return packaging you have to attach your RA number outside the box and place the receipt inside the box. Please note that you donít have to write the RA number outside the box and the details on the invoice should be legible. Before sending your product back to Headset Zone please attach the RA number to the outside of the box. You must also place a copy of the invoice on the inside of the shipment to show date of purchase. Please observe the following guidelines before sending your product for return.

  • DO NOT write the RA number on the outside of the product box.
  • DO NOT attach any information to the outside of the product box with any abrasive material such as staples, stickers, industrial tape and the like.
  • DO NOT mark the product box with pen, marker, highlighting pen, stamps, etc.
  • DO use a separate box to ship your return.
  • DO attach the RA number to the outside of the shipping box (Not the product).
  • DO send a copy of your invoice placed on the inside of the shipment or attached to the outside of the box.
  • DO attach information to the product box with rubber band or non-abrasive tape.
    Please follow guidelines for returns to insure that your return is processed quickly and without problems. Packaging all product in a separate shipping box with the appropriate information on the outside of the shipping box will insure that your return is processed easily and help prevent problems caused by damage to the product.
    Contact us at: (425) 608-5300 | returns@headsetzone.com




    Step 4 - Approval or rejection

    Now you have done your part and it is up to the Headset Zone for the approval and rejection of your return request. At this point all you can do is wait.
    Headset Zone will process your return upon arrival and review your product to see if it fits specifications.
    Your return will be reviewed by representatives at Headset Zone and will either be approved for return or rejected.
    Headset Zone may charge a restocking fee on either accepted or rejected items if conditions warrant.
    If your return is Approved.
    If your order meets the qualifications for return you will be credited the amount of the product back onto the credit card you used to purchase your order.
    Credit will be issued within 7-10 business days after we receive and evaluate your return.
    If the product is defective and you would simply like to exchange it for another we will send you a replacement upon receiving the item and return approval. Please specify this option when you contact one of our representatives. .
    If your return is rejected.
    If your order does not meet the required qualifications your product will be shipped back to you.
    NOTE: ** Except for special order items and accessories from Plantronics, Jabra, Polycom and EnGenius (batteries, ear cushions, and headbands, Adapters etc). These are non-returnable, non-refundable , non-exchangeable**

    Notice
    Headset Zone is bound by the return policies of Plantronics® as well as any other dealers and manufacturers. By following the procedures of Headset Zone for returned product you will insure that your return will be handled quickly and without problems. Failure to do so may result in the denial of your request and the product will be returned to you. Headset Zone may incur a restocking fee on any returns either accepted or rejected.
    We apologize for any inconvenience these policies may cause you. By applying these policies onto our customers we are insuring that you get the high quality product you expect with less hassle. In turn, Headset Zone is able to fulfill your needs while offering you the lowest cost possible.
    If you have any questions about our policy and the qualifications for return please contact us before sending your product back to us.

    Thank you
    --Headset Zone
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